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Now In: Return Policy
WARRANTY AND RETURNS Unless otherwise agreed to in writing, Aqueous Technologies warrants its products to be free from defects in material or workmanship for a period of One Year from the shipment of product by Aqueous Technologies, provided that such products are used in accordance with Aqueous Technologies’ instructions. Buyer undertakes to give immediate notice to Aqueous Technologies if goods or performance appear defective and to provide Aqueous Technologies with reasonable opportunity to make inspections and tests. If Aqueous Technologies is not at fault, Customer shall pay Aqueous Technologies the costs and expenses of the inspections and tests. Aqueous Technologies’ obligations under this warranty are limited to the repair or replacement at its factory, of any product or part thereof which shall has proven to be defective.
AQUEOUS TECHNOLOGIES DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.
In no event shall Aqueous Technologies’ or its suppliers' liability to Customer, whether in contract, tort (including negligence), or otherwise, exceed the price paid by Customer under this Agreement. The foregoing limitations shall apply even if the above-stated warranty fails of its essential purpose. IN NO EVENT WILL AQUEOUS TECHNOLOGIES OR ITS SUPPLIERS BE LIABLE FOR ANY LOST REVENUE, PROFIT, OR DATA, OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGES HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY ARISING OUT OF THE USE OF OR INABILITY TO USE THE PRODUCT EVEN IF AQUEOUS TECHNOLOGIES OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. In all cases where a Product has been approved by Aqueous Technologies for return, Customer shall call and obtain a Return Material Authorization ("RMA") number from Aqueous Technologies. For Product returned, Customer is responsible for the following: (a) proper packing of Products, including description of the failure; (b) insurance of all packages for replacement cost; (c) shipment FOB Aqueous Technologies designated reception location; (d) return of Products within five (5) days after issuance of the RMA number; and (e) compliance with Aqueous Technologies RMA procedure for all shipments, as follows: (i) each request to Aqueous Technologies for an RMA number must specify the number, type, and serial number, if applicable, for each Product to be returned; Aqueous Technologies will provide the local RMA shipment address upon request; and (ii) Product sent back to Aqueous Technologies must agree exactly in the number, type, and serial numbers, if associated with the RMA transaction.
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